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Privacy Policy

Sensitive Home Inc. (“Sensitive Home”, “we”, “us”, “our”) values the privacy of our current, prospective, and former customers, visitors, and guests (collectively, “Users”). This Privacy Policy describes how we may collect, use, and share your personal information collected from you in the course of our business, including online through our website, www.sensitivehome.com, and related websites, forums, social media accounts, blogs, and other online and offline offerings (collectively or individually, the “Services”) and how you can opt out of a use or correct or change such information.

When you visit our website, use our Services, or provide personal information to us, we will only use the information for the uses and purposes described. By continuing to use the website or our Services, or by providing your personal information to us, you agree to the practices and policies described in this Privacy Policy.

  • 1. Information Sensitive Home Collects

  • The types of personal information we collect (directly from you or from third party sources) and our privacy practices depend on the nature of the relationship you have with Sensitive Home and the requirements of applicable law. Below is more information on the ways we collect personal information and how we use it.

    • Information Provided Directly to Us

    When you visit our website, use the Services, contact us directly, or engage in certain activities that may be available on our website, such as registering for an account with Sensitive Home, placing an order on our website, or signing up to receive emails about our latest products, we may ask you to provide some or all of the following types of information: your name, email address, mailing address, phone number, payment information, such as a credit/debit card number, billing address, and/or other related information required to complete the purchase of our products. Please note that we do not store credit/debit card numbers; that information is collected and stored by our third party payment processing company (the “Payment Processor”), and use and storage of that information is governed by the Payment Processor’s applicable terms of service and privacy policy.

    Communications with Us

    We may collect personal information from you such as your email address, phone number or mailing address when you choose to request information about our products and Services, register to receive communications over email or text messaging, participate in promotions or loyalty programs, contact customer service or otherwise communicate with us. 

    Public Posts

    We may offer publicly accessible blogs, social media pages, product review pages, or similar forums. Please be aware that when you disclose information about yourself on any public area of the Services or on any public sites operated by third parties, such content, including photos, will be considered “public” and will not be subject to the privacy protections provided in this Privacy Policy.

    Survey and Reviews

    We (or third parties acting on our behalf) may contact you to participate in research, surveys or beta testing or to provide reviews and testimonials. If you decide to participate, you may be asked to provide certain information, which may include personal Information. All information collected from your participation in our research, surveys, reviews or testimonial process, or beta testing is provided by you voluntarily. We may use such information to improve our products and/or Services, and in any manner consistent with this Privacy Policy.

    Sweepstakes and Contests

    If we run a sweepstake or contest, we may ask you to provide contact information (e.g., a phone number or an email address) or other personal information. Your contact information may be used to reach you about the sweepstakes or contest, and, to the extent permitted by law, for other promotional, marketing and business purposes. In compliance with the laws of your jurisdiction, as a participant you may have the opportunity to opt-out of any communications that are not related to awarding prizes.

    Information from Third Parties

    From time to time, we may use software from third parties who may gather information from you in order to allows us to enhance our ability to provide you with information about our business, products and Services. These third parties may vary over time but include social networks and services providers. For instance, we may use third party companies to collect event registration information, accept payments online, and gather survey information. These services may have their own privacy policies and you should consult them. However, if we receive your information from them, then we will treat the received information in accordance with this Privacy Policy.

    Automatic Data Collection

    We may collect certain information automatically through our Services or other methods of web analysis, such as your Internet protocol (IP) address, cookie identifiers, mobile advertising identifiers, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through use of the Services such as preferences. To the extent devices transmit location data through GPS, Bluetooth, or WiFi signals, we may also collect this data.

  • 2. How Sensitive Home Uses Your Information

    • By providing personal information to us, we are able to perform a number of business functions, such as:  

    • Provide Products, Services, or Information Requested. Sensitive Home may use information about you to fulfill requests for products, Services or information, including to:
    • Respond to questions, comments, and other requests;
    • Provide access to certain features of the Services;
    • Personalize product recommendations;
    • Communicate with you about logistical matters, including product deliveries and shipping;
    • Conduct internal research and development;
    • Review and respond to requests for customer support; and
    • Allow you to register for online profiles or in-person / retail partner in-store events.
    • Administrative Purposes. Sensitive Home may use personal information for administrative purposes, including to:
    • Measure interest in our products and Services;
    • Develop new products and Services;
    • Ensure quality control;
    • Send emails or text messages to the email address or telephone number you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, delivery updates, or system maintenance;
    • Process payment(s) for products purchased;
    • Process applications and transactions;
    • Prevent potentially prohibited or illegal activities;
    • Maintain and administer our Services; and
    • Enforce our Terms of Service.

    Marketing

    Sensitive Home may use personal information to provide you with marketing materials that may be of interest, including:

    • To notify you about offers, products and Services that may be of interest or about which you have previously expressed an interest (e.g., back-in-stock notifications);
    • For other purposes disclosed at the time that you provide personal information; or
    • Otherwise with your consent. You may contact us at any time to opt-out of the use of your personal information for marketing purposes, as further described in Section 5.
    • Research and Development. Sensitive Home may use personal information alone or in the aggregate with information obtained from other sources, in order to help us improve our existing products and Services or develop new products and Services. From time to time, Sensitive Home may perform research (online and offline) via surveys. We may engage third party service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will be used for research and reporting purposes to help us better serve Users by learning more about their needs and the quality of the products and services we provide. The survey responses may be utilized to determine the effectiveness of our Services, various types of communications, advertising campaigns and/or promotional activities. If you participate in a survey, the information given will be used along with that of other study participants.

    Direct Mail, Email and Outbound Telemarketing

    Users who provide us with personal information, or whose personal information we obtain from third parties, may, as permitted by law, receive periodic emails, newsletters, mailings, text messages or phone calls from us with information on our products or upcoming special offers/events that we believe may be of interest. We offer the option to decline these communications at no cost by following the instructions in Section 5.

    Anonymous and Aggregated Information

    Sensitive Home may use personal information and other information about you to create anonymized and aggregated information, such as de-identified demographic or psychographic information, information about the computer or device from which you access the Services or other analyses we create. Anonymized and aggregated information is used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services. Anonymized or aggregated information is not personal information, and we may use such information in a number of ways, including research, internal analysis, analytics and any other legally permissible purposes. We may also share this information with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.

    Shared Content

    From time to time, we may offer referral services of features that allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services or purchase product from us. 

    Other

    Sensitive Home may use personal information for which we have a legitimate interest, such as fraud protection or compliance with legal obligations, or any other purpose disclosed to you at the time you provide personal information or with your consent.

    If you submit personal information to Sensitive Home and consent to Sensitive Home’s use, you may later withdraw that consent by contacting us and we will attempt to comply if reasonable to do so.

  • 3. Cookies, Pixels and Similar Technology

    • We (along with third parties that provide content, advertising or other functionality on our Services), may use cookies, pixel tags, local storage and other technologies (“Technologies”) to automatically collect information through the Services. Technologies that are essentially small data files placed on your computer, tablet, mobile phone or other devices that allow us to record certain pieces of information whenever you visit or interact with our website, services, applications, messaging and tools, and to recognize you across devices.

    Our uses of such Technologies fall into the following general categories: 

    Operational. We may use Technologies that are necessary to the operation of our Services. This includes Technologies that allow you access to our websites, Services, applications, and tools; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow you to make use of functions such as shopping carts, saved search or similar functions.

    Performance-Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how Users use our Services, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services or tools.

    Functionality-Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into the Service or keeping track of your specified preferences, interests or past items viewed so that we may enhance the presentation of content. 

    Advertising-Related. We may use first-party or third party cookies and web beacons to deliver content, including ads relevant to your interests, on our Services or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement. We may also use third parties to serve targeted advertisements to people similar to our customer base (e.g., by uploading a hashed customer list to Facebook Custom Audiences) or incorporating a pixel from the third-party on our Site. Even if you have disabled certain cookies, advertisements may still be displayed to you through these third-party channels. 

    If you would like to opt-out of the Technologies we employ, you may do so by blocking, deleting or disabling them as your browser or device permits. See Section 5 for additional opt-out options. Please note that blocking, deleting, or disabling these Technologies will affect the functionality of our Services and may prevent you from being able to access certain features. 

  • 4. How Sensitive Home Shares Your Information

    • Sensitive Home does not sell or rent your personal information to any other third party. Except as described in this Privacy Policy, we will not knowingly disclose any personal information that we collect or store in connection with the website or our Services to any third parties without your consent.  We share information collected through the Services with the following categories of parties:

    Vendors and Service Providers We may share any information we receive with vendors and service providers. The types of service providers to whom we entrust personal information include service providers for: (i) order fulfillment and warehousing; (ii) web hosting, analytics and related services; (iii) payment processing, fraud protection, and credit risk reduction; (iv) customer service activities such as inquiries and shipping; and (v) in connection with the provision of the Services. Sensitive Home’s policy is to execute appropriate contracts with service providers that prohibit them from using or sharing personal information except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements, and this Privacy Policy.

    Business Partners

    Sensitive Home may share personal information with its business partners and affiliates for our and our affiliates’ internal business purposes or to provide you with a product or service that you have requested. Sensitive Home may also provide personal information to business partners with whom we may jointly offer products or services, or whose products or services we believe may be of interest to you. In such cases, our business partner’s name will appear, along with Sensitive Home.

    Marketing

    Sensitive Home may allow third party advertising partners to set tracking tools (e.g., cookies) to collect information regarding your activities on our Services (e.g., your IP address, page(s) visited, time of day). We may also share such de-identified information as well as selected personal information (such as demographic information and past purchase history) we have collected with third party advertising partners. Advertising partners may use this information (and similar information collected from other companies) for purposes of delivering targeted advertisements to you when you visit non-Sensitive Home related websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising”. We may allow access to other data collected by the Service to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.

    Professional Advisors

    We share personal data with our legal, financial, insurance and other advisors in connection with corporate transactions or in connection with the management of all or part of our business or operations.

    Legal Disclosure / Law Enforcement

    We may access, preserve and disclose your personal information, other account information and content if we believe doing so is required or appropriate: (i) to comply with law enforcement or national security requests and legal process, such as, a court order or subpoena; (ii) to respond to your requests; (iii) to protect yours, ours or others’ rights, property or safety; (iv) to enforce Sensitive Home policies or contracts; (v) to collect amounts owed to Sensitive Home; (vi) to comply with records retention policies; (vii) when we believe access, preservation, or disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (viii) if we, in good faith, believe that access, preservation, or disclosure is otherwise necessary or advisable. In addition, from time to time, server logs may be reviewed for security purposes – e.g., to detect unauthorized activity on the Services. In such cases, server log data containing IP addresses may be shared with law enforcement bodies in order to allow them to identify users in connection with their investigation of unauthorized activities.

    Merger, Sale, or Other Asset Transfers

    If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. In such event, Sensitive Home will endeavor to direct the transferee to use personal information in a manner that is consistent with the Privacy Policy in effect at the time such personal information was collected.

    Third Party Sites and Services

    Our website and Services may link to third party websites and other services. Information that you provide to these third-party sites and services is provided to the owners and operators of those sites and services, not to Sensitive Home, and will be subject to the terms of use and privacy policies of those sites and services.

  • 5. Managing Your Information/Opt-Out

    • We want to communicate with you only if you want to hear from us. You have the right to object to and opt-out of certain uses and disclosures of your personal information. If you have not already opted-out, or where you have consented to Sensitive Home’s processing of your personal information, you may withdraw that consent at any time and opt-out to further processing by contacting hello@sensitivehome.com. Please note that even if you opt-out, we may still collect and use non-personal information regarding your activities on our Service and/or information from the advertisements on third party websites for non-interest based advertising purposes, such as, to determine the effectiveness of the advertisements. 

    Email

    You can unsubscribe from email, text and phone communications at any time. If you would like to opt-out of receiving marketing via email, click the unsubscribe link on the footer of marketing emails. We will process your request within a reasonable time after receipt, in accordance with applicable laws. Sensitive Home will continue to send you non-promotional, service emails concerning your account, such as emails relating to available upgrades, billing and payment information, outstanding balance on your account, and other emails relating to your account and/or your use of the Site.

    Account

    If the website allows you to register an account, you may review, update, or modify your account information at any time by logging into your Sensitive Home account. You may also deactivate or delete your Sensitive Home account by emailing hello@sensitivehome.com.

    "Do Not Track"

    Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not override these settings or options. However, in order to access certain content, features, services, products, or benefits of the Services, you may be required to provide us with certain information, including some types of personal information. If you do not wish to provide such information through the Service or if you opt to utilize the aforementioned privacy features of your computer system or web browser, you may be unable to obtain certain content, features, services, products, or benefits of the website.

    Cookies and Similar Technologies

    You may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Please note that cookie-based opt-outs may not be effective on mobile interfaces. However, on many mobile devices, application users may opt-out of certain mobile advertisements via their device settings. The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from our data partners and our other advertising partners that participate in self-regulatory programs. You can access these, and also learn more about targeted advertising and consumer choice and privacy, at www.youradchoices.ca/, www.aboutads.info/choices/ www.networkadvertising.org/managing/opt_out.asp, or www.youronlinechoices.eu/. You can also choose not to be included in Google Analytics https://tools.google.com/dlpage/gaoptout. Please note that cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. For example, if you have opted-out on your computer browser, that opt-out will not be effective on your mobile device. You must separately opt-out on each device. Advertisements on third party websites that contain the AdChoices link, and that link to this Privacy Policy, may have been directed to you based on anonymous non-personal information collected by advertising partners over time and across websites. These advertisements provide a mechanism to opt-out of the advertising partners’ use of this information for interest-based advertising purposes. 

    Rights of Access, Rectification, Erasure, and Restriction

    Where permitted by applicable law, you may inquire as to whether Sensitive Home is processing personal information about you, request access to personal information, and ask that we correct, amend or delete your personal information where it is inaccurate or has been processed in violation of your rights under data privacy laws that apply in the country where you live. Where otherwise permitted by applicable law, you may send an email to hello@sensitivehome.com or use any of the methods set out in this Privacy Policy to request access to, receive, seek rectification, or request erasure of personal information held about you by Sensitive Home. Please include your full name, email address associated with your account and a detailed description of your data request. Such requests will be processed in accordance with local laws. Although Sensitive Home will use good faith efforts to provide Users with access to their personal information, there may be circumstances in which Sensitive Home is unable to provide access, including but not limited to where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the User’s privacy, in the case in question or where it is commercially proprietary. If we determine that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, Sensitive Home will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information.

  • 6. Security and Retention of Your Information

    • The security of your personal information is important to us and Sensitive Home is committed to handling such information carefully. We maintain physical, electronic and procedural safeguards to guard your personal information. We use secure socket layer (SSL) technology to protect the security of your payment information and we encrypt your personal information when it is sent over the Internet. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Services. If we learn of a security breach, we may attempt to notify you electronically by posting a notice on the Services or sending an email to you. You may have a legal right to receive this notice in writing. 

    We retain personal information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws. When we are no longer required to retain your personal information as described above, we will destroy, erase, or de-identify it in accordance with our data retention policies and applicable law. Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold it. 

  • 7. Children’s Privacy

    • Our Services are not directed to children under the age of 13. In addition, you are not permitted to use our Services if you do not meet the minimum age requirement applicable to our Services in your jurisdiction. We do not knowingly collect personal information from children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at hello@sensitivehome.com. If we learn that we have collected personal information of a child under the age of 13 (or under the age of 16 in certain jurisdictions, such as EU member countries) we will take steps to delete such information from our files as soon as possible and terminate the child’s account unless we receive verifiable parental consent. 

  • 8. California Residents

    • If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://sensitivehome.myshopify.com/pages/privacy-policy-ccpa.

  • 9. Additional Topics

    • Sensitive Home as Information Controller / Processor.  Except as set out in this Privacy Policy, Sensitive Home is the “Processor” and “Controller” (as defined in the EU General Data Protection Regulation) of personal  information collected from the website and our Services. The Personal Information we collect is processed and stored on systems and servers operated in the United States that are operated or controlled by Sensitive Home.  For information we control and process, you may contact us to request that (i) we provide you with a copy of your personal  information; (ii) we update, rectify, or correct your personal information; and/or (iii) we delete copies of your personal  information. Within a reasonable time after that request, we will take reasonable steps to comply with your request to the extent feasible.

    Third-Party Websites and Services

    The Service may contain links to other websites and other websites may reference or link to the Sensitive Home website or other Services. These other domains and websites are not controlled by us, and Sensitive Home does not endorse or make any representations about third party websites or social media platforms. We encourage you to read the privacy policies of each and every website and application with which you interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. We do not control the use of cookies or the collection of information by these third parties, nor how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these third parties. 

  • 10. Updating this Privacy Policy

    • We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy will be considered your consent to those changes. In the event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. 

  • 11. Contact Us

    • Sensitive Home welcomes your questions of  comments regarding this Privacy Policy:


    Sensitive Home Inc.
    336 Bon Air Center, #515
    Greenbrae, CA 94904

    Email Address:  hello@sensitivehome.com

    Phone:  1 - (866) SEN-SITV (1-866-736-7488)


    Effective Date: August 31, 2020

    Last Updated/Reviewed: June 1, 2021